Ss21 Privacy Policy — Protecting Your Personal Information
This page explains how ss21 collects, uses, stores and protects the personal information of users accessing our platform in Malaysia.
Effective date: 1 January 2026. This policy applies to all registered users and visitors of the ss21 platform.
Information We Collect
Ss21 collects several categories of information when you register, use the platform or contact us. All data collection is carried out transparently and solely for the purposes stated in this policy.
Account Information
During registration, we collect your username, email address, encrypted password and any identity verification details that may be required to meet the platform's compliance obligations.
Device and Browser Information
We automatically record technical information when you access the ss21 platform — including IP address, browser type, operating system, screen resolution and device name. This information is used to ensure the platform functions correctly across different devices, particularly the Android and iOS smartphones used by the majority of users in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we record transaction details such as the selected payment method, amount and transaction timestamp. ss21 does not store credit card numbers or bank account details directly — all transactions are handled through secure payment gateways.
Usage Data
We also record platform usage behaviour — including games played, access frequency, session duration and interface interactions. This data helps us better understand user needs and continuously improve the platform experience.
How We Use Your Information
Information collected by ss21 is used solely for the purposes outlined below and will not be used beyond the stated scope without user consent:
- Account management — to verify identity, process logins and manage user account settings.
- Transaction processing — to ensure MYR deposits and withdrawals are processed accurately and securely.
- Service improvement — analysing usage patterns to improve the interface, platform performance, and overall gaming experience.
- Service communications — to send important notifications regarding your account, transactions or policy changes.
- Fraud prevention — to detect and prevent suspicious activity, keeping all users protected.
- Legal compliance — to meet applicable legal and compliance requirements in Malaysia.
Cookies and Session Tracking
The ss21 platform uses cookies and similar tracking technologies to enhance the user experience and ensure core platform functions operate correctly. Cookies are small text files stored on your device when you browse the platform.
We use two main categories of cookies:
- Essential cookies — required to maintain your login session, remember language preferences, and ensure security features function correctly. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies — used to analyse aggregated, anonymised usage patterns to help us understand how users interact with the platform. You can disable these cookies through your browser settings, though doing so may affect certain platform features.
Ss21 does not use third-party cookies for advertising or targeted marketing purposes. All cookie data collected is used internally only.
Data Storage, Security & Third-Party Sharing
Storage & Security
All ss21 users' personal information is stored on servers protected with up-to-date encryption. Access to user data is restricted to ss21 staff who require it solely to carry out their service duties. We apply appropriate technical and organisational security measures to prevent unauthorised access, data loss, or accidental disclosure.
Active account data is retained for the duration your account remains active, and for any additional period required by law or compliance obligations following account closure.
Sharing with Third Parties
Ss21 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, we may share necessary information with:
- Payment providers — to securely process MYR deposit and withdrawal transactions.
- Technical service providers — who assist in operating the platform's infrastructure under strict confidentiality agreements.
- Regulatory authorities — when required by Malaysian law or a valid court order.
User Rights & How to Contact Us
Right of Access, Rectification and Erasure
As an ss21 user, you have the following rights regarding your personal information:
- Right of Access — you may request a copy of the personal information we hold about you at any time.
- Right to Rectification — if any information is inaccurate or out of date, you may request an update through your account settings or by contacting support.
- Right to Erasure — you may request the deletion of your account and personal information, subject to data retention requirements for legal compliance purposes.
- Right to Withdraw Consent — for optional communications, you may withdraw your consent at any time.
Policy Updates and Contact Information
Ss21 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the ss21 platform after such amendments constitutes acceptance of the updated policy.
For any enquiries, data access requests, or privacy-related complaints, please contact the ss21 team via email at [email protected] or via the in-platform live chat. Additional information is also available on the FAQ us.
Questions About Your Privacy?
The ss21 team is ready to help you understand how we manage your data or to handle any requests relating to your personal information.